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Patient Portal

Frequently Asked Questions


1. What should I do when the office is closed?

If you have a non-urgent medical issue, please call us during our open hours. If you have an urgent need when our office is closed, please call our regular office number (207) 874-2141; select your language using numerical options 1 through 5, then press option 1 to be connected to our after-hours nurse line. The after-hours nurse line will help take care of your medical needs. If you feel your condition is truly a critical emergency, please call 911 or go to your local emergency department.

2. How do I refill my prescription?

We ask that prescriptions be refilled during your office visit whenever possible. To refill your prescription over the phone, you may call our main number (207) 874-2141; select your language, then press option 3 to reach a medical assistant. Please have your name and date of birth, the name and dose of your medicine, and the name of your pharmacy ready when you call. Please allow 48 hours to refill prescriptions.

3. How do I call my health care provider?

You may call the main line, (207) 874-2141, and your call will be directed to the appropriate staff member. You may be asked to leave a message, and we will get back to you. 

4. If I receive a bill and have questions about it, whom can I call for assistance?

Greater Portland Health uses Community Health Center Financial Solutions to manage billing and payments. They can be reached at 1 (888) 662-9141. If you need additional support, our financial counselors are ready to help you. Please call the main line, (207) 874-2141, to request an appointment or to speak with a financial counselor.

5. Will someone call to remind me about my scheduled appointment?

Yes, a Patient Service Representative will call two days in advance of your appointment with a reminder call.