Accepting New Patients

   (207) 874-2141

   (207) 874-2164

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Your one Stop for all Your Health Care Needs


We offer a full range of primary care services, including pediatrics, women’s health and care for older adults; chronic disease management; counseling and mental health; lab work; and dental care. And we partner with the region’s finest specialists to fulfill our commitment to each patient: to care for your whole self, for your whole life.

 

Primary Care

  •  Pediatrics
  • Care for Older Adults
  • Women’s Health
  • Physicals & Exams
  • Sick Visits
  • Osteopathic Manipulation
  • Lab Work

Chronic Disease Management

  • Diabetes
  • Asthma
  • Hypertension & Heart Disease
  • HIV/AIDS
  • COPD

Counseling & Education

  • Mental Health
  • Recovery Groups
  • Support & Education Groups
  • Substance Abuse
  • Health & Wellness Coaching

Healthcare Support

  • Health Education
  • Health Insurance Marketplace Assistance
  • Immunizations
  • Case Management
  • Care Coordination
  • Oral Health

Accepting New Patients at All Locations


To continue our commitment to offer everyone in our communities high-quality, affordable and respectful care, we are accepting new patients at all five of our locations in Portland and South Portland.

Please call us at (207) 874-2141 with any questions or to schedule an appointment.

What Happens at Your Appointment?


When you first come into Greater Portland Health, you will meet members of your health care team. On your first appointment, please plan to arrive early so we can help you complete new-patient paperwork.

 

You will be asked about:

  • Your complete health history, including your family medical history, your medications, other providers, and past hospitalizations;
  • Information about your current health; and
  • Your family situation, including where you live, work, and how much stress you experience, since that can affect your health.

 

This information allows us to see a complete picture of your health and to work with you to make a plan tailored just for you.

 

Before you come to your appointment:

  • Make a list of your questions and concerns.
  • Bring a list of all the medications you are taking to give to your provider.
  • Call before your visit to tell us if you have special needs. Ask for an interpreter if you do not speak or understand English well.
  • Ask a friend or family member to come with you, if you think it will be helpful. This person can listen, take notes and offer support.

 

When you are here at Greater Portland Health:

  • Go over your list of questions or concerns with your medical provider.
  • Tell your provider how you feel, including things that may seem unimportant or embarrassing.
  • Take notes.
  • If you don’t understand something, ask us questions until you do understand.
  • Tell us if you are being treated by other health providers, including mental health professionals.
  • Schedule a follow-up appointment (if necessary) before you leave the health center. Your provider’s medical assistant can do this for you. Don’t wait until you get home; you might forget.

Insurance & Payment Information


We provide high-quality, affordable healthcare for all.

  • Greater Portland Health accepts private insurance,MaineCare, and Medicare.
  • For those without insurance, we offer a sliding-scale feebased on income.
  • We also offer payment plans.

 

You are responsible for payment for your care, and we will work with you to help make your health care affordable. Please tell us at your next appointment if you have gained or lost insurance. If you lose insurance coverage, we may be able to help you obtain new insurance and adjust your fee if you qualify for our sliding-scale fee program. Prompt payments help Greater Portland Health stay financially strong so that we will be here to help others.

Please note that refusal to pay your agreed upon fee may result in discharge from service. A $20 fee will be added to an account for a returned check. Staff will address any questions you may have on the policies and will encourage you to pay in full at the time of visit. Financial Assistance Counselors are here to help.

Copies of medical records can be requested at the front desk. Fees may apply.

Frequently Asked Questions


1. What should I do when the office is closed?

If you have a non-urgent medical issue, please call us during our open hours. If you have an urgent need when our office is closed, please call our regular office number (207) 874-2141; select your language using numerical options 1 through 5, then press option 1 to be connected to our after-hours nurse line. The after-hours nurse line will help take care of your medical needs. If you feel your condition is truly a critical emergency, please call 911 or go to your local emergency department.

2. How do I refill my prescription?

We ask that prescriptions be refilled during your office visit whenever possible. To refill your prescription over the phone, you may call our main number (207) 874-2141; select your language, then press option 3 to reach a medical assistant. Please have your name and date of birth, the name and dose of your medicine, and the name of your pharmacy ready when you call. Please allow 48 hours to refill prescriptions.

3. How do I call my health care provider?

You may call the main line, (207) 874-2141, and select your language preference. Press option 3 to speak with a Medical Assistant who will help you.

4. If I receive a bill and have questions about it, whom can I call for assistance?

Greater Portland Health uses Community Health Center Financial Solutions to manage billing and payments. They can be reached at 1 (888) 662-9141. If you need additional support, our financial counselors are ready to help you. Please call the main line, (207) 874-2141, to request an appointment or to speak with a financial counselor.

5. Will someone call to remind me about my scheduled appointment?

Yes, a Patient Service Representative will call two days in advance of your appointment with a reminder call.

Community Resources


211 Maine Area Resource Directory: 211

 

Crisis and Support Resources 

Mental Health Hotline | 5 Monument Sq 4th Floor: (207) 774-HELP

Family Crisis Services: Hotline & Emergency Shelter: (207) 874-8521

Sexual Assault Response Services of Southern Maine: 1 (800) 313-9900

SPURWINK: Mental Health Counseling and Psychiatry: (207) 871-1200

 

Maine Behavioral Healthcare Substance Recovery Resources

Catholic Charities of Maine: Mental Health and Substance Abuse Counseling: (207) 775-5671

AA (Alcoholic Anonymous): 1 (800) 737-6237

NA (Narcotics Anonymous): (207) 871-1200

Portland Community Recovery Center: (207) 553-2575

  

Immigrant/Refugee Resources

Maine Access Immigrant Network: (207) 761-3920

Immigrant Legal Advocacy Project: (207) 772-6182

Multilingual Office (Portland Public Schools): (207) 774-4172

 

Food Assistance Resources

Front Street Food Pantry: (207) 450-3579

Preble Street Resource Center: Food Pantry, Lunch & Dinner Served: (207) 775-0026

Project Feed Inc.: (207) 761-3920

Sacred Heart/St. Dominic Food Pantry: (207) 772-6182

Salvation Army Food Pantry: (207) 774-4172

WIC Nutrition Program: (207) 553-5800

 

Transportation

Logisticare: Transportation Service for MaineCare Members: (207) 775-0026

Greater Portland METRO Bus: (207) 772-6182

RTP: (207) 774-4172

  

Financial & Additional Resources

Southern Maine Agency on Aging: (207) 396-6500

Patient Rights


Policy | Greater Portland Health requires that all patients be treated non-judgmentally, with consideration, respect, and full recognition of their dignity and individuality. Their need and desire for privacy in treatment and in the care of their personal needs is the highest priority. The needs and requests of patients within the framework of our mission, policies, and the laws and regulations by which we are governed, remain an overriding objective.

Patient rights include: access to accurate information, choice of healthcare provider, coordinated care, participation in decision making, respect and non-discrimination, confidential communication, confidentiality of health records, and free expression of concerns. If patients have questions, need clarification about Patient Rights or would like to receive a copy of the full text, they may contact us by calling (207) 874-2141, or by making a request at their next visit.

Patient Complaints or Grievances | We seek always to improve the way we care for you. You are encouraged to voice your concerns and seek resolution informally with health center staff. Please seek out a staff member if you would like to register a complaint. We will respond right away.

If you feel that a complaint was not satisfactorily resolved or a very serious incident occurred, you may ask a staff member for a formal grievance to be submitted. Grievances will be addressed by senior management through a formal process. You will receive a written response within 25 working days.