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Coronavirus (COVID-19) Information


In response to the Novel (New) Coronavirus (COVID – 19) Greater Portland Health, as with other Maine Health Providers, is taking necessary precautions to make sure our patients and staff are safe.

To keep up to date with information surrounding COVID – 19 we highly recommend reading the CDC’s (Center for Disease Control and Prevention) related webpage, which is regularly updated; for information pertaining to the coronavirus in Maine we also recommend reading the Maine CDC website.

Using information from the CDC we’ve provided basic information in regards to COVID – 19.

What is the coronavirus? (COVID – 19)

A novel coronavirus is a new coronavirus that has not been previously identified. The virus causing coronavirus disease 2019 (COVID-19), is not the same as common coronaviruses that cause mild illness, like the common cold.

Patients with COVID-19 will be assessed and cared for differently than patients with common coronavirus diagnoses.


What are the signs and symptoms of coronavirus?

Reported illnesses have ranged from mild symptoms to severe illness and death for confirmed coronavirus disease 2019 (COVID-19) cases.

The following symptoms may appear 2-14 days after exposure. 

  • Fever
  • Cough
  • Shortness of breath


How can I protect myself and others?

  • Clean your hands often
    • Wash your hands often with soap and water for at least 20 seconds, especially after going to the bathroom, before eating, and after blowing your nose, coughing, or sneezing.
    • If soap and water are not readily available, use a hand sanitizer that contains at least 60% alcohol. Cover all surfaces of your hands and rub them together until they feel dry.
    • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid Close Contact with people who are sick


In addition to these preventive measures the CDC also has listed safety measures to protect others – a few include:

  • Cover your mouth and nose with a tissue when you cough or sneeze or use the inside of your elbow – throw tissue in trash.
  • Stay home when you’re sick.


How does the coronavirus spread?

The coronavirus has been seen to spread mainly from person-to person this can include:

  • Between people who are in close contact with one another (within about 6 feet).
  • Through respiratory droplets produced when an infected person coughs or sneezes - These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled into the lungs.


I feel sick, and think I could have COVID – 19 - What should I do?

If you’re sick and experiencing symptoms of a fever, cough, or shortness of breath please make sure to call before coming in. A Greater Portland Health provider will then ask you the questions seen in the link below to help assess your condition. This will help us take steps to ensure not only your safety, but the safety of other staff and patients and keep them from infection or exposure.

I would like to have a Telehealth appointment instead of physically coming in? How does this work?

Maintaining our relationship and continuity of care with you, even when an in-person visit is not possible or not necessary, is important to us during this time. We are now offering Telehealth appointments through Zoom video calls (including phone conversations) to continue to offer preventative care, well visits, and care for those with chronic conditions.

Telehealth (Zoom) and phone calls are being used to replace face-to-face visits for all visits that are not related to an acute or infectious disease illness.  Some examples of Telemedicine appointments include (not a complete list):

  •           Chronic Disease Management (Diabetes, Asthma, HIV/AIDS, etc)
  •           Primary Care Well Visits
  •           Psychiatric
  •           Mental Health
  •          Substance Use
  •           MAT
  •           Medication Refills & Management

To schedule a Telehealth appointment or for questions related to our Telehealth services please call (207) 874-2141.

I need to come in to one of Greater Portland Health's sites - are there any guidelines I need to follow to keep myself and others safe?

Adjusted In-Person/ Telehealth Appointment Guide

Resource Pages/Packets: 

If you have a possible or confirmed case of COVID-19, we’ve put together an information packet below using information from the CDC; it provides information on the following:

COVID-19 Resource Packet >

An Update From Our Behavioral Health Team >

Maine COVID-19 Response 
Government Page 

Stay Healthy at Home Guide

- English

- French

- Portuguese 

- Spanish

- Somali

- Arabic

Resources for Parents with COVID-19

- English

- Arabic

- French

- Khmer

- Lingala

- Portuguese

- Somali

- Spanish

Accessing Basic Needs:

Cumberland County Food Access Resources (Including Information on School Meals) >

Maine Equal Justice – COVID – 19 Resources >

MAS Community Health (Essential Pantry Pick-Up at Westbrook Office) >

The Opportunity Alliance Resources >

Pine Tree Legal Updated Phone Hours >

Portland Office of Economic Opportunity Multilingual COVID - 19 Resource Guide >

Health Care Coverage during COVID-19 >

South Portland Food Cupboard COVID-19 Updates >


Mental Health Resources:

GPH COVID-19 Behavioral Health Resource > 

Mental Health America - Mental Health and COVID-19 Resource >

National Alliance on Mental Illness Maine (Helpline) >

Talking to Children About COVID-19 (from the National Association of School Psychologists) >

SAMHSA Taking Care of Your Behavioral Health >

Living with Mental Illness >

Disaster Distress Hotline: 1-800-985-5990 or Text "TalkWithUs" to 66746


Recovery Resources:

Alcoholics Anonymous Hotline (Speak to a person in recovery for support): 1-800-737-6237 

Narcotics Anonymous Hotline: 1-800-974-0062 

Portland Recovery Community Center (Online meetings and virtual events)

Substance Use Disorder Virtual Recovery Supports

Unity Recovery All Recovery Meetings


School Resources: 

Portland School Department (Resources/Updates)
South Portland School Department (Resources/Updates)
Westbrook School Department (Resources/Updates)

COVID-19: Symptoms to Look For and Where to Go For Care (City of Portland Minority Health Program)

     - English

     - Russian 

     - Vietnamese 

     - Spanish

Other Related Resources:
CyraCom's COVID-19 Educational Video for Deaf and Hard of Hearing (American Sign Language translated) >

Maine Access Immigrant Network Multi-Lingual COVID-19- Related Videos >

HIV and COVID-19 FAQ (CDC) >

Homelessness and the COVID-19 Crisis >


GPH COVID-19 Behavioral Health Resource:

- English

- French

- Portuguese

- Spanish

- Arabic

- Lingala

- Somali


COVID-19 Facts from CDC:

 - English 
 - French 
 - Arabic
 - Kinyarwanda
 - Lingala
 - Portuguese
 - Somali 
 - Swahili 


Handwashing Posters from CDC:

 - English 
 - Spanish 
 - Chinese
 - French 
 - Urdu
 - Arabic
 - Portuguese


Resource Websites:
U.S. Centers for Disease Control and Prevention (CDC)
World Health Organization (WHO)
Maine Centers for Disease Control and Prevention
Catholic Charities Maine (Translated Resources & Audio)
Portland Office of Economic Opportunity (Resource page with translations) 
COVID-19 Information in Multiple Languages (Harvard COVID-19 Health Literacy Project)
Preble Street COVID – 19 (Volunteers & donations needed)
Maine. Gov (Citizen Alert Portal)
City of South Portland (Resources/Updates)
City of Westbrook (Resources/Updates)
The Opportunity Alliance
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